gk99 Privacy Policy

1. Introduction

Welcome to gk99, Bangladesh's trusted online gaming platform. We respect your privacy and are committed to protecting the personal information you share with us when you use our services, including cricket betting, live casino, slots, crash games, and fishing games.

This Privacy Policy applies to all users accessing gk99 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. This platform is strictly for adults aged 21 and above.

2. Information We Collect

When you register and use gk99, we collect certain categories of personal and technical information to deliver our services securely and efficiently. The information we collect includes:

• Account Information: Full name, date of birth, email address, mobile number, and username provided during registration.
• Identity Verification Data: Copies of government-issued identification documents submitted for KYC verification, as required by responsible gaming standards.
• Financial Transaction Data: Deposit and withdrawal records, including amounts and timestamps. Payment methods used such as bKash, Nagad, Rocket, or Upay transaction reference numbers.
• Usage and Gameplay Data: Games played, betting history, session duration, login times, and feature interactions on the gk99 platform.
• Device and Technical Data: IP address, device type, operating system, browser type, and approximate geographic location derived from network data.
• Communications Data: Messages you send to our support team, feedback you submit, and records of promotions or bonuses you have engaged with.

3. How We Use Your Information

gk99 uses the information collected exclusively to operate, maintain, and improve our gaming platform and related services. Specifically, your data is used to:

• Create and maintain your gk99 account, verify your identity, and process deposits and withdrawals via supported payment channels including bKash and Nagad.
• Deliver customer support, respond to account queries, and resolve disputes in a timely and professional manner.
• Ensure compliance with responsible gaming obligations, including age verification (21+), self-exclusion enforcement, and fraud prevention.
• Send you relevant account notifications, promotional offers, bonus updates, and service announcements. You may opt out of marketing communications at any time.
• Analyse aggregate usage patterns to improve platform performance, game selection, and the overall user experience for players across Bangladesh.

4. Cookies and Tracking Technologies

gk99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse platform performance. Cookies are small text files stored on your device when you visit our site. They do not contain personal financial data.

We use essential cookies required for the platform to function, analytical cookies to understand usage trends, and preference cookies to save your language and display settings. You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

5. Sharing Your Information

gk99 does not sell or rent your personal data to third parties. We may share information with trusted service providers strictly on a need-to-know basis and only to the extent required to perform functions on our behalf. Such parties may include:

• Payment processing partners (such as bKash, Nagad, Rocket, Upay) who facilitate secure deposit and withdrawal transactions on your behalf.
• Identity verification and KYC compliance service providers who help us confirm player age (21+) and prevent fraudulent account creation.
• Technology and infrastructure providers, including cloud hosting, analytics, and cybersecurity vendors who operate under strict confidentiality obligations.
• Regulatory or law enforcement authorities, only when legally required to do so by applicable laws or to protect the safety and interests of our users.

6. Data Retention

gk99 retains your personal data for as long as your account remains active or as long as is necessary to provide you with our services. We may retain certain account and transaction data for a longer period to comply with legal obligations, resolve disputes, and enforce our terms and conditions.

When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it so it can no longer be associated with your identity.

7. Your Rights and Choices

As a gk99 user, you have the following rights regarding your personal data. You may exercise any of these rights at any time by contacting our support team at the email address shown in the footer of this page:

• Right of Access: You may request a copy of the personal data gk99 holds about you at any time.
• Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data. Please note that some data may need to be retained for legal or compliance reasons.
• Right to Object: You may object to the processing of your data for direct marketing purposes. Upon receiving such a request, we will stop sending promotional communications immediately.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

8. Security Measures

gk99 implements a range of technical and organisational security measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls that limit data access to authorised personnel only, and regular security audits of our platform infrastructure.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage all gk99 users to choose strong, unique passwords, enable two-factor authentication where available, and notify us immediately if they suspect any unauthorised access to their account.

9. Third-Party Links and Services

Our platform may include references to third-party payment services such as bKash, Nagad, Rocket, and Upay, as well as game content from providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While we carefully select our partners, gk99 is not responsible for the privacy practices of these external services.

We encourage you to review the privacy policies of any third-party service you interact with through our platform. Your use of a third-party service is governed by that service's own terms and privacy policy, not this document.

10. Children's Privacy

gk99 is an adult gaming platform strictly for players aged 21 and above. We do not knowingly collect, use, or store personal information from individuals under the age of 21. Our registration process includes age verification steps to prevent minors from accessing the platform.

• If you are a parent or guardian and believe a minor has registered on gk99 without your consent, please contact us immediately at the support email address provided in the footer. We will take prompt action to investigate and, where confirmed, delete the relevant account and associated data.
• gk99 supports responsible gaming initiatives and encourages all users to play responsibly within their means. For more information, please visit our Responsible Gaming page.
• We do not use personal data of any registered player to target advertising towards individuals who have opted out or who have self-excluded from our platform.
• Any suspected violations of this children's privacy policy should be reported to our compliance team immediately.
• We regularly review our registration and onboarding flows to ensure our age-gating mechanisms meet current best practices and remain effective.

11. Changes to This Privacy Policy

gk99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you directly via your registered email address or through a prominent notice on our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how gk99 protects your data. Your continued use of our platform following the posting of changes constitutes your acceptance of those changes.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how gk99 handles your personal data, please contact our support team using the email address displayed in the footer of this page. We are committed to addressing all privacy-related enquiries promptly and professionally.

We aim to respond to all privacy enquiries within 5 business days. In cases where your concern requires additional investigation, we will acknowledge your message within 2 business days and keep you informed of our progress throughout the process.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to online gaming platforms operating in the Bangladesh market. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts. gk99 is committed to operating as a safe and reliable platform for all players in Bangladesh, maintaining compliance with applicable data protection principles at all times.